Carpet cleaning should not be stressful. It doesn’t have to be a burden to you or your family. Have a professional cleaner do it for you, so you can relax and enjoy a clean and peaceful home interior.
Professional cleaners can extend the life of your investment. They should have trained technicians and specialist who operate the right cleaning equipment for different materials and surfaces. But how do you pick the right one? These are some very important questions to ask when speaking to a carpet cleaning company.
Do you offer free estimates?
Get two or three estimates so that you are comfortable with your decision, these should be obligation free.
What carpet cleaning method do you use?
Some companies use a steam cleaner, hot water extraction, or both which is the recommended carpet cleaning method by a majority of carpet manufacturers.
How much experience do you have?
A carpet cleaning technician’s experience can play a big role in the quality of work done. So do your research on the carpet cleaning company, including checking consumer reviews.
Does the job include deodorising and sanitising?
Make sure you know whether this is included up front or whether there is an additional cost.
Are they insured?
Improper use of chemicals or carpet cleaner could ruin your carpets, so make sure a carpet cleaning company has public liability and property damage insurance.
How long will it take for my carpet to dry?
You will need to allow 24 hours for complete carpet drying, due to many variables such as fiber type and humidity. However, there are ways to shorten the drying time, such as opening windows, using fans or turning up the heat in the winter.
Many carpet cleaning services also provide booties to wear so you don’t have to leave the home while the carpet is being cleaned, but it is recommended to keep pets off the clean carpet while it dries.
Is your work guaranteed, and how long is the guarantee?
Guarantees are pretty common in the carpet-cleaning business but can come with different conditions, so be sure to ask upfront.
Some companies offer a 30-day guarantee if you find any missed spots or if something doesn’t look right. This guarantee covers the carpet cleaning, but not any fresh spills.
In Summary
By asking these questions you will soon get an idea of what type of cleaning company you are about to hire. A good quality company will not have any hesitations in answering any of your questions.
If you have gone with a cheap cleaner, remember this, they should complete the job to Australian standards no matter how little they are charging you or there is absolutely no point in having the job done in the first place.
Make sure you check out how well kept their equipment and van is, a well-kept van generally means that the company has good standards and will do a quality job. Companies that spend money on sign writing are usually looking for repeat business, and this is the sort of carpet cleaning company you should be looking at getting to do your carpets. If a company comes into your home and tries to up-sell you on extra’s that should be part of the normal cleaning process, you have every right to ask them to leave. Don’t be bullied into having a poor quality job done.
After that enjoy your beautiful, fresh smelling carpets, just try not to get too raucous celebrating with a glass of red wine…
